799pk Privacy Policy

1. Introduction

799pk ("799pk", "we", "us", "our") is committed to protecting the privacy and security of personal data belonging to its users ("Player", "you", "your"). This Privacy Policy describes the types of personal information we collect when you register an account, make PKR deposits via JazzCash or Easypaisa, place bets, or interact with the 799pk customer support team. It also explains how we use, store, share, and safeguard that information, and what rights you hold in relation to it.

We encourage you to read this document in full. If you have any questions about our data practices after doing so, you can contact us using the details in Section 14.

2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is the entity that operates the 799pk platform under the terms of its applicable gaming and data processing licences. Questions, access requests, and data-related complaints should be directed to:

• Email: [email protected]
• Subject Line: "Data Privacy Request – [Your Username]"

3. Personal Data We Collect

When you use 799pk, we collect the following categories of personal data:

Registration Data:

• Pakistani mobile number (used as primary account identifier)
• Username chosen at registration
• Password (stored in irreversibly hashed form; never stored in plain text)
• Date of birth (to verify 18+ age eligibility)
• Email address (where provided)

Identity Verification (KYC) Data:

• Full name as shown on government-issued identification
• CNIC number and a copy or photograph of the CNIC document
• Proof of address documentation (where requested)
• Selfie or liveness check image (where required for enhanced verification)

Financial & Transaction Data:

• JazzCash or Easypaisa mobile wallet number associated with deposits and withdrawals
• Bank account details (IBAN, bank name) provided for bank transfer withdrawals to HBL, UBL, Meezan Bank, or Bank Alfalah
• Deposit and withdrawal history in PKR
• Betting history, game round logs, and PKR balance history

Technical & Usage Data:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps, pages visited, and game interactions
• Cookie identifiers and session tokens

Communications Data:

• Records of live chat sessions, support emails, and any correspondence with the 799pk team
• Responsible gaming requests and self-exclusion instructions

4. How We Use Your Personal Data

799pk uses the personal data described above for the following purposes:

• Account creation and management: To register your 799pk account, authenticate your identity at login, and maintain your account settings and preferences.
• Payment processing: To facilitate PKR deposits via JazzCash and Easypaisa, process bank transfer withdrawals, and maintain an accurate PKR transaction ledger for your account.
• Identity verification and fraud prevention: To verify that you meet the 18+ age eligibility requirement, to confirm your identity in accordance with KYC obligations, and to detect and prevent fraudulent activity, money laundering, and bonus abuse.
• Game and betting service delivery: To provide access to the full 799pk lobby — including live casino, slots, Mines Grand crash games, and cricket and sports betting markets — and to settle bets and deliver winnings correctly.
• Customer support: To respond to your queries, process responsible gaming requests, handle disputes, and maintain records of support interactions.
• Responsible gaming: To administer deposit limits, session reminders, cooling-off periods, loss limits, and self-exclusion requests.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) regulations, gaming licence conditions, tax reporting obligations, and any lawful requests from regulatory authorities.
• Platform improvement: To analyse aggregated and anonymised usage patterns, identify technical issues, and improve the 799pk product experience for all Pakistani players.
• Marketing communications: Where you have consented or where permitted by applicable law, to send promotional offers, bonus notifications, and platform updates. You may opt out of marketing communications at any time via your account settings or by contacting support.

5. Legal Basis for Processing

799pk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process deposits and withdrawals, and provide gaming services under your agreement with 799pk.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, gaming licence conditions, and applicable Pakistani or international law.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional data uses where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

799pk does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipient, strictly as necessary:

• Payment service providers: JazzCash, Easypaisa, and partner banking institutions (HBL, UBL, Meezan Bank, Bank Alfalah) to facilitate deposits and withdrawals in PKR.
• KYC and identity verification providers: Third-party compliance service providers engaged to verify CNIC and identity documents submitted during account verification.
• Game technology providers: Software providers whose games are offered within the 799pk lobby, to the extent necessary for fair game operation and dispute resolution.
• IT infrastructure and security providers: Cloud hosting, cybersecurity, and fraud detection vendors engaged by 799pk to operate and protect the platform.
• Regulatory authorities: Gaming regulators, financial intelligence units, or law enforcement authorities where disclosure is required by applicable law or regulatory obligation.
• Professional advisors: Legal, accounting, and audit firms, bound by confidentiality obligations, engaged to advise 799pk on its legal and regulatory obligations.

All third parties with whom 799pk shares personal data are required to process that data in compliance with applicable data protection standards and only for the specified purpose for which it was shared.

7. Payment Data & PKR Transactions

All financial transactions on 799pk are denominated and settled in Pakistani Rupees (PKR). 799pk does not store your JazzCash PIN, Easypaisa PIN, or online banking passwords at any point. Payment authentication for mobile wallet transactions is handled entirely by JazzCash or Easypaisa's own secure payment infrastructure.

Bank account details (IBAN and bank name) provided for withdrawal processing are stored in encrypted form and are accessible only to the 799pk finance team for the purpose of processing your withdrawal request. These details are not shared with any party other than the receiving bank.

Full transaction records — including deposit amounts, withdrawal amounts, and PKR balances — are retained for the period required by anti-money laundering regulations and 799pk's licence conditions, as described in Section 9 below.

8. Cookies & Tracking Technologies

The 799pk website uses cookies and similar technologies (including local storage and session tokens) for the following purposes:

• Essential cookies: Required for the platform to function correctly — including maintaining your authenticated session, remembering your language preference, and enabling the shopping cart-equivalent PKR wallet UI.
• Performance and analytics cookies: Used to collect anonymised data on how players navigate the 799pk platform, which pages are most visited, and where technical errors occur. This data is used solely to improve platform performance.
• Functional cookies: Used to remember your game preferences, lobby layout choices, and responsible gaming settings between sessions.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of your 799pk account, including the ability to log in and access the casino lobby.

9. Data Retention

799pk retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of 5 years from the date of account closure or the last transaction (whichever is later), in compliance with AML regulations.
• KYC identity documents: Retained for a minimum of 5 years from submission, or longer where required by the relevant regulatory authority.
• Support communications: Retained for 3 years from the date of the communication, or longer where relevant to an ongoing dispute or legal matter.
• Marketing consent records: Retained until consent is withdrawn, and for 12 months thereafter as evidence of the consent interaction.
• Technical and usage logs: Typically retained for 12 months for security and performance analysis purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

10. Data Security

799pk implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 799pk servers.
• AES encryption for sensitive data at rest, including financial records and KYC documents.
• Irreversible password hashing using industry-standard algorithms. Plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised 799pk personnel can access personal data, and only to the extent required by their role.
• Regular security audits and penetration testing of the 799pk platform infrastructure.
• Automated fraud detection and anomaly monitoring systems that flag unusual account activity in real time.

No data transmission over the internet is entirely without risk. While 799pk takes every reasonable precaution to protect your data, we cannot guarantee the absolute security of information transmitted to or from the platform.

11. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data that 799pk holds about you:

• Right of access: You may request a copy of the personal data 799pk holds about you, along with information about how it is used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 799pk's legal retention obligations.
• Right to restriction of processing: You may request that 799pk restrict the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing based on 799pk's legitimate interests.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact [email protected] with the subject line "Data Privacy Request". We will respond within 30 days.

12. Children & Minors

The 799pk platform is strictly for users aged 18 years and over. 799pk does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered or used a 799pk account, please contact us immediately at [email protected]. Upon verification, we will close the account and securely delete all associated data.

Age verification is a mandatory step in the 799pk KYC process. Users who cannot provide satisfactory proof of age will not be permitted to withdraw funds or continue using the platform.

13. Changes to This Privacy Policy

799pk may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. Material changes will be communicated to registered players via their registered mobile number or by a prominent notice on the 799pk website at least 14 days before the changes take effect.

The date of the most recent revision is shown at the top of this page. Your continued use of 799pk after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised policy, please cease using the platform and contact support to close your account.

14. Contact Us

For any privacy-related questions, data access requests, or complaints, please contact the 799pk privacy team:

• Email: [email protected]
• Subject Line: "Data Privacy Request – [Your 799pk Username]"
• Live Chat: Available 24/7 from your 799pk account dashboard after login.
• Response Time: We aim to respond to all data privacy requests within 30 calendar days.

Our English-speaking privacy and support team is available around the clock, supporting players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other parts of Pakistan.